A blog on Dynamics 365 for Operations – Retail

The service is not provisioned for the same tenant

If you have downloaded an Dynamics 365 for Operations / AX7 VM for Development especially for Retail do have a look at this article


Unless you do the steps mentioned in the Retail Configuration section in this link you will get errors like :

In MPOS trying to activate would give an error – The service is not provisioned for the same tenant. User is hitting a retail server that does not belong to the same tenant as the Activation account.

Also if you try to Associate User Identity with a worker in AX it will result in an error like the service is not reachable.

Note – You need to install KB3170424 if you are facing this issue in a LCS hosted VM.


-Hitesh Manglani


  1. Monserrat

    What is KB3170424? and where do I find it?

    • hiteshgoldeneye

      hi Monserrat, you can search for this KB in LCS Issue Search.
      KB Id -> KB 3170424
      KB Problem Description-> The HCM worker > Retail > Associate external identity menu action consistently displays Service not reachable error message.
      Note that this KB is applicable to Dynamics 365FO 1611 (7.1) Release.

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