Category: Configuration

Resolving ‘Operation Can’t Be Performed’ Error in Store Commerce

02/July/2025 / hitesh360 / 0 Comments

Store Commerce Version – 9.53.25122.3 – On trying a simple customer deposit transaction, was getting this error. This was working fine a few days back on same environment, so we were not sure which config change has resulted in this error “The operation can’t be performed on a customer account deposit”.

We knew this had to be a config issue but the question was which configuration and where. So tracing from the frontend code in Store Commerce and getting some support from Microsoft FastTrack team we got to know that there is some field MANUALCHARGECALCULATION that was involved in throwing this error.

I looked up the CRT code and traced this field to the RetailFunctionalityProfile.

To my surprise, this field was hidden in the Functionality Profile form and thats why it took us a long time to trace it. This flag was enabled and was causing this issue. We turned it off to resolve the error.

Hope this helps.

-Hitesh Manglani

Upselling – Info codes configuration recap

19/October/2020 / hiteshgoldeneye / 2 Comments

Upselling is one of the common requirements in Retail POS. In this post I would like to recap how this can be achieved using configuration and no code in Dynamics 365 for Operations using info codes.

Info codes is quite an old feature and I thought it would be good to recap how we can use it to achieve “Upselling”.

Lets say we want the cashier to remember to try to upsell a product B on purchase of a certain product A (association rules)- example to prompt cashier to ask customer if he or she would like to buy batteries with purchase of camera.

The first step would be to create an infocode that will show a prompt to the cashier in the Retail POS. Infocodes can be created in Dynamics 365 in the following path- Retail and Commerce-> Channel setup -> Info codes

The input type of the info code can be setup as subcode buttons.

The subcodes need to be setup as follows. Note the use of Trigger function and Trigger code in the setup.

The above setup means that on selecting Yes, the customer agrees to buy the product we are trying to upsell (batteries) and the product will be added to the transaction.

The next part of the setup involves linking this info code to the product the cashier sells in the first place to the customer (Camera). This can be done in the released products master under Commerce tab-> Set up-> Info codes.

With the above setup in backoffice and pushed to the POS (by running the 1030 job and 1040 job), the cashier will get a prompt as shown below

On clicking Yes, the upsell will be done by adding the Batteries product to the transaction.

Regards

Hitesh Manglani

General ledger parameters -> Ledger Accounting rules

16/July/2019 / hiteshgoldeneye / 0 Comments

Hi All,

I was trying to familiarize with some of the nuances of the General Ledger Parameters module in Dynamics 365 for Operations using https://mbspartner.microsoft.com/D365/CourseModules/1643

However it was difficult to understand the effect of setting the accounting rules option in the General Parameters – Ledger Accounting rules -> Financial Dimensions -> Values used for summary account.

The below link by Ludwig Reinhard was of great help to understand how this setting affects the posting on the liability summary account.

https://dynamicsuser.net/ax/f/developers/55997/general-ledger-parameter——-values-used-for-summary-account-ax-2012

I now know another blog site that I definitely need to go through https://dynamicsax-fico.com/author/ludwigreinhard/

Hope this helps

-Hitesh Manglani

The significance of being in the zone, time zone that is.

26/April/2018 / hiteshgoldeneye / 0 Comments

This is a post with respect to how combined date/time fields is handled in AX/Dynamics 365 for Operations (Dyn365FO). For more information on the type of date and time fields in AX visit the following link from docs.microsoft.com.

Date/time data and time zones

Dyn365FO stores combined date/time fields internally in the SQL database based on UTC time zone. Whenever the date is to be displayed to the user, an offset based on the user preferred time zone is applied and then shown to the user.

This preferred time zone is set in the following section in Dyn365FO.

System Administration-> Users -> Users

User Options

Options-> Preferences

Time Zone

An excellent post that take a deeper dive on the subject along with the X++ code is found in the below link

Working with utcDateTime Functionality in Dynamics AX 2012 – StoneRidge Software

-Hitesh Manglani