So here is an interesting tidbit from a recent incident in which I was supporting the customer on Dynamics 365 for Operations – Retail.
Few transactions were suddenly reported as “Missing” by the customer. The customer provided transaction details including CCTV grab along with Credit Card Slip. I started my investigation the server logs and found that the transaction id seemed be used across two transactions. This meant that the cart was not got getting cleared. In my customization I needed to access the cart information post the cart checkout and my cart clearing code was written in the PostEndTransactionTrigger.
We also logged a support ticket with MS and over time understood from MS that the MPOS is being exited by the cashier without closing the Change Due Dialog, which resulted in the PostEndTransactionTrigger not executing.
Long story short, if you are using this Trigger, make sure it contains non -critical code as it may not trigger if user exits MPOS without closing the above change due dialog.
This article is based on 7.1 Retail SDK but should be applicable to later releases too unless a fix for this has been released.
Hope this helps
Recently I had to work on developing an integration between MPOS and a CRM application via Retail Server/CRT. The REST APIs provided where JSON based and I needed C# classes to deserialize the response.
My gut feel said that there should be a tool to do this and I need not create the required classes and properties manually.
Sure enough after some web search, I found https://jsonutils.com/
This is an awesome site where you can provide a sample JSON API response and get the C# classes that can be used to deserialize the JSON.
Hope this helps you save some time, just as it helped me.
Note – This issue occurs only on few POS models so you may or may not face this issue. I do not have a list of models that have this issue, though I have experienced this on a HP RP9 POS and on D365FO 7.1 Retail SDK
When trying to scroll through MPOS using touch gesture, in the views that have a grid (examples Tender Declaration, Show Journal, Product Search) you may experience the screen layout on the row you touch, getting out of alignment with the remaining rows and the screen freezes with no further response to touch gestures.
A workaround is to use a mouse instead of touch for scrolling but obviously this can only be a temporary arrangement.
When we contacted Microsoft support, we were given a one line code change fix that consists in changing the WinJS script that is provided in the Retail SDK. The script to be changed is the WinJS ui.js and update the equivalent minified file (ui.min.js). The exact change can be seen in this github link: https://github.com/winjs/winjs/commit/a48a12e33e08fccdea7879af877b2cc3a7cb8ec3
So recently I successfully build my Retail SDK and uploaded the installer to one of my D365FO environment, but when trying to install the package faced the below issue.
“Windows cannot install package because this package depends on a framework that could not be found”
Here is an extract of the MPOS installation error logs.
System.IO.IOException: Deployment failed with HRESULT: 0x80073CF3, Package failed updates, dependency or conflict validation.
Windows cannot install package xxx because this package depends on a framework that could not be found. Provide the framework “Microsoft.NET.CoreRuntime.1.0” published by “CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US”, with neutral or x64 processor architecture and minimum version 1.0.23819.0, along with this package to install
<Final Update 18 Apr 2018>
The solution is to build the package with configuration=release,
thanks to MVP Kurt Hatlevik
In my recent Dynamics 365 for Operations implementation on 7.1, we encountered an issue with MPOS switching to offline randomly . MPOS as we know switches to offline either when triggered manually or when the switch is seamless (automatically) when there is any issue in the communication between MPOS and D365 Retail Server, an example is a network interruption (for more information on the overall Retail Topology do refer this link MPOS Technical Architecture)
In a usual scenario, when an interruption occurs in between a transaction, cashier would get an error message the Cart State has changed. The cashier would need to void the transaction and then start all over again and end with creating an offline transaction (Not the kind of experience you want when you have a queue of customers at the billing). Another issue that coupled with this was that the MPOS logo would not switch from offline to online when the MPOS mode switched.
Make sure you uptake following binary hotfixes as soon as you can if you have enabled MPOS in offline mode
KB 4049328 – MPOS offline logo issue
KB 4058723- Set of reliability fixes for POS Offline
Also include the following X++ hotfix which complements the above binary fix
KB4058724 – Set of reliability fixes for POS Offline
Sometimes I have experienced an error when trying to uninstall MPOS or any other program for that matter.
Corrupted registry keys are one of the reasons for such an error.
The following utility from Microsoft helps to cleanly uninstall MPOS or any other program not uninstalling in such a situation.
In addition you may also needed to follow these steps to make sure all MPOS packages are removed (especially when multiple user profiles are setup)
- Run the following powershell script as Admin user. (Note that you can run the Powershell command by loading it the command prompt by executing powershell command as shown below)
Get-AppxPackage *pos* – allusers
2. Note the PackageUserInformation in the above results. It will list the users for which the package has been provisioned. The package can then be removed using the following script.
Get-AppxPackage *pos* | Remove-AppxPackage
Note – You will need to execute the above command for each user by logging in as that particular user in command prompt. For instance lets consider that there are two users admin and user1. You will need to execute the powershell twice, once as admin and once as user1, by using “Run as a different user” option by right clicking the command prompt icon
Hope this helps